Refund & Return Policy

Refund & Return Policy

Last Updated: June 2026

At Soniqx Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged during delivery.
  • You received a defective product.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The product is significantly different from its description.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused and in its original condition.
  • All original packaging, manuals, accessories, tags, and invoices must be included.
  • Proof of purchase must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse or improper handling.
  • Products returned without original packaging or accessories.
  • Software, digital products, activation keys, or downloadable items.
  • Clearance, sale, or promotional items (unless received damaged or defective).
  • Products showing signs of use, modification, or tampering.
  • Items marked as non-returnable on the product page.

3. Return Process

To initiate a return, please contact our customer support team with:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos or videos showing the issue (if applicable)

Our team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

4. Replacement Policy

If the product is:

  • Damaged in transit
  • Defective upon arrival
  • Incorrectly shipped

We may offer a replacement subject to stock availability.

If the replacement product is unavailable, a refund may be issued.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

6. Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders that have already been shipped cannot be canceled and must follow the return process after delivery.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Clear photographs of the product
  • Photos of the packaging
  • Description of the issue

Failure to report within the specified timeframe may affect claim eligibility.

8. Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, Soniqx Store may arrange return pickup or reimburse return shipping costs.
  • For returns requested for other approved reasons, return shipping costs may be borne by the customer.

9. Refund Exceptions

Refunds may be denied if:

  • The returned product is damaged by the customer.
  • The product is missing accessories, packaging, or documentation.
  • The return request falls outside the eligible return period.
  • The product does not meet return eligibility requirements.

10. Manufacturer Warranty Claims

Products covered under a manufacturer's warranty may require customers to contact the manufacturer or authorized service center directly for repairs or replacements.

Warranty terms vary by manufacturer.

11. Contact Us

For return, replacement, or refund requests, please contact:

Soniqx Store
Website: https://soniqxstore.com
Email: support@soniqxstore.com