Shipping & Delivery Policy

Last Updated: June 2026

At Soniqx Store, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related terms.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak sales periods, festivals, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details (where available).

2. Shipping Locations

Soniqx Store currently ships across India.

For delivery availability in your area, please enter your shipping address during checkout.

3. Delivery Time

Estimated delivery timelines:

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping may be offered on selected products, promotional campaigns, or minimum order values.
• Additional charges may apply for remote or special delivery locations.

5. Order Tracking

Once your order is shipped, tracking information will be shared via email, SMS, or WhatsApp (where applicable).

Customers can use the provided tracking number to monitor shipment status through the courier partner's website.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails due to:

• Incorrect address
• Unreachable customer
• Refusal to accept delivery

the order may be returned to us, and additional shipping charges may apply for re-dispatch.

7. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to:

• Weather conditions
• Transportation disruptions
• Government restrictions
• Natural disasters
• High order volumes
• Courier service issues

Soniqx Store shall not be held liable for delays caused by factors beyond our reasonable control.

8. Damaged Packages

If you receive a package that appears damaged:

1. Inspect the package before accepting delivery.
2. Take photographs of the package and product.
3. Contact our support team within 48 hours of delivery.

Claims submitted after this period may not be eligible for review.

9. Missing or Lost Shipments

If your tracking information shows delivery but you have not received your package:

• Contact us within 7 days of the reported delivery date.
• We will coordinate with the courier partner to investigate the issue.

Resolution timelines may vary depending on the courier's investigation process.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Soniqx Store will not be responsible for:

• Delays caused by incorrect addresses.
• Failed deliveries due to inaccurate customer information.
• Additional charges incurred for re-shipping.

11. International Shipping

Currently, Soniqx Store primarily serves customers within India.

For international shipping inquiries, please contact our support team before placing an order.

12. Force Majeure

Soniqx Store shall not be responsible for delays or non-delivery caused by circumstances beyond our control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government actions
• Internet outages
• Labor strikes
• Transportation disruptions

13. Contact Us

For any shipping or delivery-related queries, please contact:

Soniqx Store
Website: https://soniqxstore.com
Email: support@soniqxstore.com